Bank of Scotland Plc

Financial Ombudsman decision DRN7106753 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Sun Nov 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

wouldn’t allow them to change the interest rate on their interest only mortgageInterest and rates

Halifax should re-work the mortgage as if they hadMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7106753.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.