Barclays Bank Plc
Financial Ombudsman decision DRN7098842 Upheld
Upheldoutcome, as published by the Ombudsman
£3,050redress stated in the decision
Thu Oct 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Payment delayed or failed
In the Ombudsman’s words
Mrs S complains that Barclays Bank PLC debited her account with a transaction she didn’t makeUnauthorised transaction
because the bank took a long time to investigate the transactionPayment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7098842.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.