Bank of Scotland Plc

Financial Ombudsman decision DRN7086207 Not upheld

Not upheldoutcome, as published by the Ombudsman

£35redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

He says this added to the other problems he had with BoS – all of which resulted in him paying high bank chargesCharges and fees

Mr T complains that Bank of Scotland plc (BoS) gave him wrong information about the balance of his account.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7086207.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.