Bank of Scotland Plc

Financial Ombudsman decision DRN7079924 Not upheld

Not upheldoutcome, as published by the Ombudsman

£950redress stated in the decision

Thu Aug 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

failure to provide him with a correct final account and its failure to give him the deed of conveyance to his propertyMortgage administration

Mr T clearly received a poor service from Bank of ScotlandService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7079924.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.