Barclays Bank Plc
Financial Ombudsman decision DRN7072477 Upheld
Upheldoutcome, as published by the Ombudsman
£353redress stated in the decision
Fri Jun 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
Barclays told Mr R that it had charged Mr R the wrong interest rate from commencement of his new mortgage until it realised its mistake in June 2015.Interest and rates
Mr R complains about the way Barclays Bank Plc handled his mortgage account after it was transferred into his sole name.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7072477.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.