Barclays Bank Plc
Financial Ombudsman decision DRN7062491 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Barclays Bank Plc (trading as the Woolwich) wouldn’t allow them to add the early redemption charge (ERC) to the amount secured on their property under a re-mortgage.Mortgage administration
the £100 that Barclays had offered Mr and Mrs H for the delays that had occurred in dealing with their complaint was fair and reasonable.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7062491.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.