Mortgage Express
Financial Ombudsman decision DRN7058558 Not upheld
Not upheldoutcome, as published by the Ombudsman
£51,000redress stated in the decision
Mon Jan 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
She’s also concerned about errors in the calculation of the old MIRAS scheme (a form of tax relief on mortgage interest that was abolished some years ago) as it applied to her account.Interest and rates
Mrs C complains about her mortgage with Mortgage Express.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7058558.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.