Bank of Scotland Plc

Financial Ombudsman decision DRN7051358 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Apr 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Data and privacy

In the Ombudsman’s words

Ms O would like to upgrade her account with the bank. It will not agree to the changeAccount closed or refused

Ms O complains that Bank of Scotland plc has relied on data held by another part of the banking group when deciding not to upgrade her account.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7051358.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.