Barclays Bank Plc
Financial Ombudsman decision DRN7044955 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Service failure
In the Ombudsman’s words
He is dissatisfied that Barclays did not recover his money for him under a chargeback.Card dispute or chargeback
I also consider that Barclays should have realised that telling Mr B to go and see the Citizens’ Advice Bureau when he had already done this would not be received well by him.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7044955.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.