Bank of Scotland Plc

Financial Ombudsman decision DRN7041066 Not upheld

Not upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Thu Jul 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Birmingham Midshires continued to harass her and apply arrears charges after she had resumed making regular monthly paymentsTreatment in financial difficulty

refund all arrears charges applied to Ms G’s mortgage account from August 2012 onwardsCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7041066.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.