Bank of Scotland Plc

Financial Ombudsman decision DRN7030838 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Fri Apr 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

Ms H complains that Bank of Scotland plc, trading as Halifax, debited her account with a fee after she’d switched to another provider.Charges and fees

it reported arrears and a default on her credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7030838.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.