Santander UK Plc
Financial Ombudsman decision DRN7017777 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Nov 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Charges and fees
In the Ombudsman’s words
Mr B complains Santander UK Plc (“Santander”) didn’t cancel his credit card when he asked them to on 24 February 2017.Account closed or refused
Santander should calculate and refund charges and interest on the card form 24 February 2017 until it’s actual closureCharges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7017777.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.