TSB Bank plc

Financial Ombudsman decision DRN7011777 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon Jan 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Card dispute or chargeback

In the Ombudsman’s words

asked for a refund of all fees that he had paid for the account since August 2012Charges and fees

his complaint largely related to a card fraud issue about which he had complained to TSB in 2013Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7011777.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.