Clydesdale Bank Plc
Financial Ombudsman decision DRN6990271 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Fri Aug 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
held back funds in her bank accountFunds blocked or frozen
I’ve looked at Ms R’s statement from the time and I’ve seen that on the Thursday there was a payment in of £600 which brought her balance to just over £600. But two standing orders went out of her account on the first working day after Easter for a total of £1,000. So when the £600 was paid in, there wasn’t enough money in the account to cover the standing orders.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6990271.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.