Bank of Scotland Plc

Financial Ombudsman decision DRN6986973 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Sep 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Halifax didn’t agree to refund the interest charged on the account as Mrs D requested.Charges and fees

Mrs D complains Bank of Scotland plc trading as Halifax (“Halifax”) failed to send her a replacement credit card preventing online access and they’ve also failed to send her both monthly and annual statements of the account.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6986973.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.