MONZO BANK LIMITED
Financial Ombudsman decision DRN6962892 Upheld
Upheldoutcome, as published by the Ombudsman
£145redress stated in the decision
Fri Jan 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Account closed or refused
In the Ombudsman’s words
Monzo also said they’d received three indemnities for fraudulent funds so it was fair for them to return the £145 to source.Unauthorised transaction
Mrs B complains that Monzo Bank Ltd closed her account and didn’t release her funds.Account closed or refused
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6962892.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.