Barclays Bank Plc
Financial Ombudsman decision DRN6924938 Upheld
Upheldoutcome, as published by the Ombudsman
£4,000redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Mr L complains that Barclays Bank PLC agreed to provide a new loan when he moved house, but on the day of completion withdrew it and took full repayment of his borrowing.Mortgage administration
Barclays has accepted that it did provide conflicting information to Mr L and that it was reasonable for Mr L to assume agreement had been reached because it had already taken the first loan repayment.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6924938.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.