Mortgage Express
Financial Ombudsman decision DRN6914172 Not upheld
Not upheldoutcome, as published by the Ombudsman
£10,000redress stated in the decision
Mon Mar 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
When Ms S made her payment of £10,000 in November 2016, not only was she in arrears of her mortgage, she was also in arrears on her service charge.Treatment in financial difficulty
She has been overcharged fees by Mortgage ExpressCharges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6914172.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.