Barclays Bank Plc
Financial Ombudsman decision DRN6913269 Upheld
Upheldoutcome, as published by the Ombudsman
£600redress stated in the decision
Mon Apr 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr and Mrs H applied to Barclays Bank PLC to change both their further advance and main loan from interest only to repayment, and to extend the term. They complained about Barclays’ delays in processing their application, and the bank’s refusal to agree to their request on their main loan.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6913269.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.