TSB Bank plc

Financial Ombudsman decision DRN6909762 Not upheld

Not upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Sun Jun 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Funds blocked or frozen

In the Ombudsman’s words

Miss G is unhappy that TSB Bank plc made transactions on her account without her permission.Unauthorised transaction

She said her account was frozen, which impacted her quality of life.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6909762.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.