Barclays Bank Plc
Financial Ombudsman decision DRN6891415 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sun Jun 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Mr and Mrs B complain that Barclays Bank Plc caused unnecessary loss when dealing with funds coming from abroad following the sale of property by refusing to agree to release their lawyer from undertakings about how to deal with the money.Mortgage administration
Barclays denied saying that this couldn’t happen; it said that it couldn’t give instructions about how the mortgage was repaid. It agreed through that calls should’ve been returned and paid £75 compensation for the trouble and upset caused by this failure.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6891415.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.