Capital One (Europe) plc

Financial Ombudsman decision DRN6890391 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Mar 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Account closed or refused, Credit file reporting

In the Ombudsman’s words

Mr S complains Capital One (Europe) plc should refund him multiple credit card payments he says he didn’t makeUnauthorised transaction

He also says Capital One shouldn’t have closed his three credit card accountsAccount closed or refused

or reported them as defaultedCredit file reporting

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6890391.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.