Bank of Scotland Plc

Financial Ombudsman decision DRN6865292 Not upheld

Not upheldoutcome, as published by the Ombudsman

£62redress stated in the decision

Sun Sep 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Mrs S complains that Bank of Scotland plc took payments out of her account towards her loan when another company was already taking them.Charges and fees

Also, when she asked for a copy of the loan agreement, this wasn’t provided quickly enough.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6865292.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.