Bank of Scotland Plc

Financial Ombudsman decision DRN6859717 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Mar 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Support for vulnerable customers

In the Ombudsman’s words

Mr K complains that Lloyds Bank Plc won’t refund some debit card payments that were made by a fraudster.Unauthorised transaction

He also complained that Lloyds shouldn’t have sent him a new card in the first place, because Lloyds had told him that his account would be blocked until one of his relatives obtained third party access to his account, since his autism and low IQ made him vulnerable.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6859717.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.