Barclays Bank Plc
Financial Ombudsman decision DRN6855009 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Dec 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
The trustees of H, a club, complain that the interest rate on its loan account with Barclays Bank Plc has not tracked the Bank of England’s base rate.Interest and rates
They say Barclays has not explained how interest on the account is calculated. It has made numerous administrative errors, such as losing documents, mis-addressing post and providing the wrong forms.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6855009.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.