Bank of Scotland Plc

Financial Ombudsman decision DRN6854186 Upheld

Upheldoutcome, as published by the Ombudsman

£700redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Halifax made an error in transferring the mortgage from repayment to interest only without Mrs B’s knowledge or consent.Mortgage administration

its handling of the complaint has been poor in that it made statements about its understanding of its position and the steps it was willing to take which it later corrected.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6854186.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.