Santander Cards UK Limited

Financial Ombudsman decision DRN6849683 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Charges and fees, Credit file reporting

In the Ombudsman’s words

show the account as closed from the date of Miss A’s first request.Account closed or refused

Refund any late payment charges and interest from the date the account was opened to the date of repayment.Charges and fees

Correct Miss A’s credit file to remove any adverse information relating to this accountCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6849683.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.