Barclays Bank Plc
Financial Ombudsman decision DRN6846148 Upheld
Upheldoutcome, as published by the Ombudsman
£1,500redress stated in the decision
Mon Mar 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Mortgage administration
In the Ombudsman’s words
Lenders should only take possession as a last resort, when all other reasonable attempts to resolve the position have failed.Treatment in financial difficulty
Mr and Ms C complain that Barclays Bank UK PLC treated them unfairly when the term of their interest only mortgage expired.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6846148.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.