Arval UK Limited
Financial Ombudsman decision DRN6792149 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Thu Mar 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
Mr L complains that Arval UK Limited imposed unfair charges when he returned his leased carCharges and fees
Arval didn’t treat this properly. He asked for information on the complaint’s process and Arval responded to say his complaint was being considered and then that it was settled.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6792149.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.