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Arval UK Limited
Legal entity: Arval UK Limited
FCA register status: Authorised — the FCA’s own status for this firm reference, not our finding. See the FCA’s own record on the Financial Services Register.
Companies House 01073098, incorporated September 1972
86banking decisions
37.2%uphold rate
54not upheld
What this firm loses on
| Issue | Decisions | Upheld | Uphold rate |
|---|---|---|---|
| Charges and fees | 32 | 16 | 50.0% |
The official record
What the firm itself reports to the regulator, scoped to banking and credit complaints only. This is a different measure from the decisions above — it covers all complaints a firm received, not only those that reached an ombudsman. Firms report on periods set by the regulator, which are not always the calendar half-year the file was published under (shown below where they differ). No period-over-period change is calculated here — these are the reported figures only. See the scorecard for all three measures side by side.
| Source | Period | Upheld | Opened | Closed | New cases |
|---|---|---|---|---|---|
| FOS | 2025-H2 | 31.5% | — | — | 101 |
| FOS | 2023-H1 | 26.7% | — | — | 31 |
| FOS | 2022-H2 | 40.6% | — | — | 32 |
| FOS | 2022-H1 | 43.2% | — | — | 29 |
| FOS | 2021-H2 | 40.4% | — | — | 73 |
| FOS | 2021-H1 | 50.0% | — | — | 61 |
Decisions are attributed to a firm only where the decision text names it unambiguously. Where a name could refer to more than one firm, the decision is left unattributed rather than guessed, so these counts are a floor, not a total. Method.