Barclays Bank Plc
Financial Ombudsman decision DRN6777625 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Tue Aug 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
Mr M complains that Barclays Bank PLC continued to allow unauthorised payments to be debited to his accountUnauthorised transaction
So I agree that there has been poor communication and complaint handling.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6777625.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.