Nationwide Building Society

Financial Ombudsman decision DRN6769950 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£180redress stated in the decision

Tue Dec 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

Nationwide should not have charged payment protection insurance (PPI) cover to the mortgage account after they repaid the mortgage.Charges and fees

Mr and Mrs D complain about how Nationwide Building Society (“Nationwide”) has managed a mortgage account.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6769950.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.