Barclays Bank UK PLC

Financial Ombudsman decision DRN6769485 Not upheld

Not upheldoutcome, as published by the Ombudsman

£921redress stated in the decision

Sun Aug 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

Barclays felt it was unlikely Mr P had sold bitcoins to two different sets of fraudsters around the same time so after a review decided to close his two accounts.Account closed or refused

Barclays blocked Mr P’s accounts which he noticed when he tried to use his debit card.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6769485.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.