Bank of Scotland Plc

Financial Ombudsman decision DRN6767669 Upheld

Upheldoutcome, as published by the Ombudsman

£125redress stated in the decision

Mon Aug 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

Miss M complains about the way Bank of Scotland plc dealt with her request to remove her name from her joint account.Account closed or refused

I find that the bank could have been more helpful to Miss M in the circumstances.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6767669.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.