Bank of Scotland Plc

Financial Ombudsman decision DRN6764533 Not upheld

Not upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

failed to inform her that it had been collecting higher payments than was necessary and her mortgage was in advanceMortgage administration

Halifax began taking the full mortgage payment from Mrs D’s account without telling her. I am pleased Halifax has acknowledged that this was poor serviceService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6764533.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.