Arrow Global Limited

Financial Ombudsman decision DRN6750529 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Credit file reporting

In the Ombudsman’s words

Mr M complains that Arrow Global Limited, trading as Arrow Global, is unfairly pursuing him for a credit card debt which he does not owe it.Unauthorised transaction

Remove any adverse entries it has applied on Mr M’s credit file, so that the file is put back in the position it would have been in if the account had never been opened.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6750529.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.