Barclays Bank Plc
Financial Ombudsman decision DRN6749723 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Mr and Mrs K complain that the terms and conditions of their mortgage with Barclays Bank Plc (trading as Woolwich Mortgages) were not made clear to them.Mortgage administration
I do recognise that the delay in dealing with the complaint caused Mr and Mrs K upset and I approve Woolwich offer of £100 as compensation for it.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6749723.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.