Lloyds Bank PLC

Financial Ombudsman decision DRN6741651 Upheld

Upheldoutcome, as published by the Ombudsman

£70redress stated in the decision

Mon Sep 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

I agree with the adjudicator that while most of the arrears fees were fairly and reasonably charged, in June and July 2014 Mr M was charged the fees twice.Charges and fees

Mr M complains that Lloyds Bank Plc (“Lloyds”) placed his mortgage into arrears after it agreed a payment break and wrongly paid service charges and ground rent on his behalf.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6741651.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.