ZenPay UK Limited
Financial Ombudsman decision DRN6735580 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Sep 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen
In the Ombudsman’s words
In August 2014 Payleven closed M’s account and exercised its right within the account terms and conditions to withhold the funds held within it.Account closed or refused
The director of M complains that ZenPay UK Limited, trading as Payleven (“Payleven”), continues to hold on to its’ business fundsFunds blocked or frozen
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6735580.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.