Bank of Scotland Plc

Financial Ombudsman decision DRN6729923 Not upheld

Not upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Support for vulnerable customers

In the Ombudsman’s words

Mr N complains that Bank of Scotland plc (trading as Halifax Building Society) will not allow him to switch his mortgage payments back to an interest only basis.Mortgage administration

The final response from Halifax suggests that at this time he was treated as being in financial difficulty and this is the mistake it made.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6729923.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.