Lloyds Bank PLC

Financial Ombudsman decision DRN6718775 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Nov 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Card dispute or chargeback

In the Ombudsman’s words

On 17 April Mr M called the bank to complain about unplanned overdraft charges and asked for an extension to his overdraft.Charges and fees

Mr M complains that Lloyds Bank PLC failed to cancel a chargeback request for his rent payment which led to an eviction order.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6718775.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.