Cheltenham & Gloucester plc

Financial Ombudsman decision DRN6705867 Not upheld

Not upheldoutcome, as published by the Ombudsman

£13,000redress stated in the decision

Sat Apr 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

He’s unhappy that Lloyds wouldn’t provide the information he says he needed to pay the mortgage off.Mortgage administration

Mr C wasn’t satisfied with the response to his complaint; he continued to conduct a dialogue with the bankComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6705867.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.