The Mortgage Business Plc

Financial Ombudsman decision DRN6697567 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jan 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Mr and Mrs K have complained about the way The Mortgage Business Plc (TMB) dealt with their mortgage account.Mortgage administration

TMB acknowledged some service failings when Mr K telephoned on 28 February 2017 and paid Mr and Mrs K £50 for this.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6697567.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.