Barclays Bank Plc
Financial Ombudsman decision DRN6665498 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Oct 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
The relevant regulations for Mr O’s complaint are the Payment Services Regulations 2009. These set out that the payment service user (Mr O) is liable for transactions that were authorised, and Tesco for transactions that weren’t authorised. So the issue for me to determine is whether or not Mr O authorised the transactions.Unauthorised transaction
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6665498.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.