Cheltenham & Gloucester plc

Financial Ombudsman decision DRN6658215 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1,562redress stated in the decision

Thu Jun 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

notified the credit reference agencies that they had been in arrears for more than six months, when in fact they were in creditCredit file reporting

incorrectly applied the proceeds of their endowment policy to the wrong sub-accounts of their mortgageMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6658215.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.