Barclays Bank Plc
Financial Ombudsman decision DRN6656528 Not upheld
Not upheldoutcome, as published by the Ombudsman
£1,000redress stated in the decision
Mon Jul 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Mortgage administration
In the Ombudsman’s words
correct Mr D and Miss S’s credit file records so that this complaint does not reflect adversely upon themCredit file reporting
Barclays Bank Plc (“Barclays”) gave them wrong information about the amount of money they owed to redeem their mortgage.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6656528.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.