Barclays Bank Plc
Financial Ombudsman decision DRN6638675 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Mon Jun 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
did not tell them that it had changed the terms of their mortgage product to allow the product to be ported to a new propertyMortgage administration
poor customer service and complaints handlingComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6638675.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.