PayPal Sarl & Cie, SCA

Financial Ombudsman decision DRN6613828 Upheld

Upheldoutcome, as published by the Ombudsman

£344redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

PayPal subsequently reversed the payment on the basis the buyer claimed the phone had been reported stolen.Card dispute or chargeback

PayPal’s handing of this complaint has caused Miss Y additional distress and inconvenience.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6613828.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.