Clydesdale Bank Plc
Financial Ombudsman decision DRN6613552 Not upheld
Not upheldoutcome, as published by the Ombudsman
£98redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
refund of £7.50 for the Signature fee debited from her accountCharges and fees
Miss G says Clydesdale did not answer her calls or deal with her complaint properly.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6613552.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.