Barclays Bank Plc
Financial Ombudsman decision DRN6608954 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Oct 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Support for vulnerable customers
In the Ombudsman’s words
Mr A complains that Barclays Bank Plc refused to refund unfair bank charges which were added to his account over the last six years.Charges and fees
I checked whether Barclays was aware of Mr A’s financial hardship after his two accidents in 2011 and 2012.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6608954.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.